Job Summary
Published On : Oct 1, 2026
No. of Vacancies : 20
Job Type :
Full Time
Job Level :
Experience : At least 1 year
Age : 23 to 35 years
Location : Dhaka (Kazipara)
Salary Range:
Negotiable
Application Deadline : Oct 17, 2026
Customer Service / Call Center Executive
Biddabari
No. of Vacancies
20
Job Description / Responsibility
- Job Context
- This organization is an education organization providing students with services related to courses, classes, examinations, and admissions. We are looking for a skilled and communicative Customer Service / Call Center Executive Executive to join our customer service team, someone capable of handling both inbound and outbound calls.
- Key Responsibilities
- Customer Service:
- Handle incoming calls from students and provide accurate information and necessary support.
- Assist students with course-related services, class schedules, examinations, payments, routines, and other service-related queries.
- Listen to students` problems and provide appropriate solutions in a professional and friendly manner.
- Escalate complex issues to the relevant department and ensure proper follow-up.
- Maintain a positive and professional relationship with students.
- Record and update call-related information accurately.
- Follow the organization`s standard call handling and customer service procedures.
- Ensure a smooth and positive service experience for students.
- Admission Counseling:
- Make outbound calls to prospective students and parents regarding Biddabari`s courses and admission opportunities.
- Provide accurate information about courses, classes, examinations, fees, and admission procedures.
- Understand students` requirements and recommend suitable courses accordingly.
- Follow up regularly with prospective students and admission leads.
- Assist interested students throughout the admission process.
- Maintain and update lead information, follow-up records, and admission data.
- Work toward achieving individual and team admission targets.
- Maintain professional communication with students and parents.
Educational Requirements
- Bachelor/Honors
- Masters
- Honours/Master`s degree completed in any discipline.
Experience Requirements
- 1 to 3 years
- The applicants should have experience in the following business area(s): Coaching Center, Call Center
- Freshers are also encouraged to apply.
Additional Job Requirements
- Age 23 to 35 years
- Must have a good understanding of Bangladesh`s government job examinations and recruitment process.
- Should have basic knowledge of major government recruitment examinations such as BCS, NTRCA, Primary Assistant Teacher, Bank Recruitment, and other competitive government job examinations.
- Fluent in Bangla with good verbal communication ability.
- Patient, polite, and customer-focused attitude.
- Ability to handle multiple queries efficiently.
- Confident and professional communication skills with strong convincing ability.
- Strong follow-up and relationship-building skills.
- Target-oriented mindset.
- Basic computer and MS Office skills.
- Ability to work effectively in a team environment.
Location
Dhaka (Kazipara)
Salary Range
Negotiable
Other Benefits
T/A,Over time allowance,Profit share,Performance bonus,Gratuity
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Oct 17, 2026
Company Information
Company Name:
Biddabari
Address: Al-Aqsa Mosque Adjacent, House #350/6, East Kazipara, Mirpur, Dhaka-1216
