Job Summary
Published On : Oct 1, 2026
Job Type :
Full Time
Job Level :
Location : Anywhere in Bangladesh
Salary Range:
Negotiable
Application Deadline : Oct 20, 2026
Call Center Executive / Senior Executive
M2M Communications Ltd.
Job Description / Responsibility
- Department: Customer Support
- Job Summary
- M2M Communications Ltd. is looking for motivated and customer-focused Call Center Executives to join its Vehicle Tracking Service (VTS) team.
- As VTS operates as a continuous service, employees will work under a 3-roster rotational shift system - Morning, Evening, and Night. Candidates should have good communication skills in Bangla and English, basic computer knowledge, strong customer-handling ability, and a willingness to work in a shift-based environment.
- This is an opportunity to build a career in customer service, technology, and vehicle tracking operations within a professional and growth-oriented organization.
- Key Responsibilities
- Handle inbound and outbound calls from VTS customers.
- Provide support regarding vehicle tracking, GPS devices, SIM, and tracking platform.
- Assist customers with vehicle location and tracking-related queries.
- Receive and resolve customer complaints and service requests.
- Handle emergency calls and coordinate with the team concerned when required.
- Follow up on installation, device, connectivity, and service-related issues.
- Coordinate with technical, field, and operations teams for issue resolution.
- Maintain accurate records of customer calls and service requests.
- Provide timely updates to customers and ensure a positive customer experience.
- Answer incoming calls promptly and courteously, following approved call scripts and service protocols.
- Communicate through multiple channels, including phone, email, WhatsApp, Messenger, and live chat.
- Log all customer interactions, complaints, and service tickets accurately in the CRM or partner portal.
- Provide first-level technical guidance for related service issues.
- Prepare daily and weekly reports covering installations, downtime, and feedback status.
- Document all customer communications and resolutions for audit and compliance.
- Follow escalation protocols for unresolved technical or service-impacting issues.
- Handle retention and churn-risk customers with care to maintain satisfaction.
- Send customized communication to priority or corporate clients as needed.
Educational Requirements
- Bachelor/Honors
- Bachelor's Degree in computer science, Electrical & Electronics Engineering, or a related IT field.
Additional Job Requirements
- Qualifications
- Bachelor’s degree in computer science, Electrical & Electronics Engineering, or a related IT field.
- For Call Center Executive: Fresh graduates with strong analytical, communication, and problem-solving skills are encouraged to apply.
- For Senior Executive: Candidates must have a minimum of 2 years of relevant experience in a call center or customer service environment.
- Basic understanding of networking.
- Good communication skills in both Bangla and English (spoken and written).
- Proficient in MS Office / Google Workspace (Docs, Sheets, Gmail).
- Previous call center/customer service experience will be an advantage.
- Core Competencies
- Strong analytical and problem-solving ability.
- Customer-focused attitude with patience and professionalism.
- Ability to multitask and work under pressure.
- Accurate data entry and reporting discipline.
- Team collaboration and coordination skills.
- Flexibility to work in rotational shifts, including nights and weekends.
Location
Anywhere in Bangladesh
Salary Range
Negotiable
Other Benefits
Call Center Executive Salary: BDT 14,000-16,000 per month
Senior Executive Salary: BDT 20,000-25,000 per month
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Oct 20, 2026
Company Information
Company Name:
M2M Communications Ltd.
Address: Creation Panthadhara, 44/F/8, Indira Road, Panthapath, Dhaka-1215, Bangladesh
