Job Summary
Published On : Oct 1, 2026
No. of Vacancies : 01
Job Type :
Full Time
Job Level :
Experience : At least 8 years
Age : 36 to 45 years
Location : Dhaka (Aftabnagar)
Gender : Male
Salary Range:
Negotiable
Application Deadline : Oct 19, 2026
Manager - Digital Commerce & Customer Care
JK Lifestyle Ltd
No. of Vacancies
01
Job Description / Responsibility
- Ultimate Organic Life Limited, a concern of JK Lifestyle Limited is looking for a dynamic, customer-focused, and commercially driven Manager – Digital Commerce & Customer Care to lead the company’s digital commerce operations and customer experience function.
- Job Responsibilities:
- Lead Digital Commerce & Customer Care operations and ensure smooth day-to-day execution.
- Manage online sales operations, order flow, order confirmation and customer communication.
- Monitor sales, order volume, conversion, cancellation, return, response time and service-level KPIs.
- Lead and develop the Customer Care / Call Center team to deliver quality customer service.
- Ensure timely and accurate order management from order receipt to fulfilment coordination.
- Coordinate with Warehouse, Supply Chain, Sales, Marketing and Finance teams to resolve operational issues.
- Monitor customer complaints, service gaps and recurring issues and implement corrective actions.
- Improve customer experience, repeat purchase, retention and conversion through data-driven initiatives.
- Develop daily, weekly and monthly digital commerce and customer care reports.
- Monitor team productivity, quality, attendance and KPI achievement.
- Support website/e-commerce process improvement, campaign execution and operational readiness.
- Ensure SOP, data accuracy, customer privacy and company policy compliance.
- Analyzes website/app traffic, conversion funnels and drop-off points to identify friction areas and implement data-driven fixes to boost conversion rate.
- Plans and executes seasonal campaigns, flash sales, discount events and loyalty/repeat-purchase programs to maximize order volume and average order value (AOV).
- Reports on online sales growth initiatives, campaign ROI and key conversion metrics to the Head of Digital Commerce & Customer Care on a regular basis.
Educational Requirements
- Bachelor of Business Administration (BBA) in Marketing
- Master of Business Administration (MBA)
Experience Requirements
- 8 to 10 years
- The applicants should have experience in the following business area(s): Healthcare/Lifestyle product
Additional Job Requirements
- Age 36 to 45 years
- Only Male
Location
Dhaka (Aftabnagar)
Salary Range
Negotiable
Other Benefits
Mobile bill
Salary Review: Yearly
Lunch Facilities: Full Subsidize
Festival Bonus: 2
* Employee discount in Product/Test/Restaurant
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Oct 19, 2026
Company Information
Company Name:
JK Lifestyle Ltd
Address: Noor Tower, D-29/31, Block-D, Road-01, Sector-2, Aftabnagar, Badda PS
