Job Summary
Published On : Oct 1, 2026
Job Type :
Full Time
Job Level :
Experience : At least 3 years
Age : At least 22 years
Location : Dhaka (Old Dhaka)
Salary Range:
Negotiable
Application Deadline : Sep 12, 2026
Customer Care Lead
Shatarupa Weaving Mills Ltd.
Job Description / Responsibility
- SHATARUPA WEAVING MILLS LIMITED is looking for a responsible and performance-driven *Customer Care Lead* for its Islampur, Lion Tower office.
- This is not a regular phone receiving position. The selected candidate will lead customer follow-up, tele sales support, complaint handling, customer database management, order and delivery coordination, sales team support and management reporting.
- The candidate must understand that Islampur textile market is relationship-driven, price-sensitive, fast-moving and highly competitive. Regular follow-up, clear communication and quick complaint handling are directly connected with customer retention and sales growth.
- Job Responsibilities:
- Make daily customer follow-up calls according to the assigned list.
- Maintain regular communication with old and existing customers.
- Try to reactivate inactive customers through planned phone follow-up.
- Receive, record and follow up customer complaints until proper resolution.
- Coordinate with the sales team regarding order status, delivery update and payment follow-up.
- Update customer database with buying history, product preference, feedback and outstanding status.
- Collect customer feedback regarding price, product quality, service and delivery.
- Support tele sales activities and forward potential leads to the sales team.
- Prepare daily call reports, follow-up reports and complaint reports.
- Prepare weekly customer feedback summary for management.
- Maintain proper call tone, follow-up discipline and customer communication standard.
- Supervise customer care team members if required.
- Inform management quickly about serious customer dissatisfaction, complaint or market feedback.
- Key Performance Indicators:
- Performance will be measured based on:
- Daily completed calls.
- Successful follow-ups.
- Number of reactivated old customers.
- Complaint resolution time.
- Customer database update rate.
- Effective leads shared with the sales team.
- Customer satisfaction feedback.
- Regularity of daily and weekly reports.
- Repeat orders from inactive customers.
- Coordination quality with sales team and management.
Educational Requirements
Experience Requirements
- 3 to 5 years
- The applicants should have experience in the following business area(s): Dyeing Factory, Spinning, Textile, Woven Manufacturing
Additional Job Requirements
- Age At least 22 years
- Educational qualification may be relaxed for highly experienced candidates.
- Practical experience, communication skill and reporting discipline will be given higher priority.
- Strong communication skill in Bangla.
- Ability to handle customer complaints with patience and professionalism.
- Ability to calm angry or dissatisfied customers.
- Strong follow-up mindset.
- Basic knowledge of Excel or Google Sheet.
- Ability to maintain customer database and daily reports.
- Ability to coordinate with sales team and management.
- Ability to work under pressure.
- Must be disciplined, responsible and result-oriented.
- Long-term job mindset will be preferred.
- Candidates will get preference if they have:
- Experience in Islampur or wholesale fabric market.
- Experience in textile, fabric, garments accessories or wholesale customer handling.
- Both customer care and telesales experience.
- Strong reporting and follow-up habit.
- Ability to treat complaints as business improvement opportunities.
- Ability to support sales growth through customer communication.
- Professional behavior and long-term working mindset.
Location
Dhaka (Old Dhaka)
Salary Range
Negotiable
Other Benefits
T/A,Performance bonus,Mobile bill
Salary Review: Yearly
Festival Bonus: 2
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Sep 12, 2026
Company Information
Company Name:
Shatarupa Weaving Mills Ltd.
Address: Lion Tower (Level # 3), 108, Islampur Road, Dhaka - 1100.
Web:
https://www.shatarupagroup.com/
