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Category : Call Center / Customer care

Job Summary

Published On : Oct 1, 2026
No. of Vacancies : 01
Job Type : Full Time
Job Level :
Experience : At least 1 year
Age : At least 18 years
Location : Dhaka (Banasree)
Salary Range:
Tk. 12000 - 14000
Application Deadline : Oct 28, 2026

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Executive, Service Call Center

Transcom Electronics Ltd.

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No. of Vacancies

Job Description / Responsibility

Verify technician visit schedules and follow up on timely execution.
Collect installation and repair updates from technicians and third-party service partners.
Update job status, sub-status, and close completed jobs in the CJ system.
Confirm service completion with customers and provide necessary updates.
Send service-related SMS notifications to customers.
Update supervisors on job history, pending cases, and service issues.
Verify bills and record defect, repair, and service details in the CJ system.
Verify and process job cancellation requests.
Escalate delayed or unresolved service cases to the concerned supervisor.
Maintain accurate service records and ensure data integrity.
Handle customer queries and complaints professionally.
Prepare daily service follow-up and performance reports.

Educational Requirements

Higher Secondary

Experience Requirements

At least 1 year
The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances, Lamps, Manufacturing (Light Engineering and Heavy Industry)

Additional Job Requirements

Age At least 18 years
Minumum 1 year of experience in Customer Service, Call Center, or After-Sales Service.
Experience in the electrical, electronics, or home appliance industry will be preferred.

Location

Dhaka (Banasree)

Salary Range

Tk. 12000 - 14000

Job Source

Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Application Deadline : Oct 28, 2026

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