Job Summary
Published On : Oct 1, 2026
No. of Vacancies : 02
Job Type :
Full Time
Job Level :
Experience : At least 2 years
Age : 22 to 32 years
Location : Dhaka
Salary Range:
Tk. 12000 - 14000
Application Deadline : Oct 29, 2026
Customer Care Executive
Fashion Group.
No. of Vacancies
02
Job Description / Responsibility
- Job Summary:
- The Customer Care Executive will be responsible for providing excellent customer service, handling customer inquiries and complaints, coordinating with internal departments, and ensuring a positive customer experience across Fashion Optics Ltd.'s optical and eye-care related services.
- Key Responsibilities
- Receive and respond to customer inquiries through phone calls, WhatsApp, social media, email, and other communication channels.
- Provide customers with accurate information regarding products, services, prices, promotions, appointments, delivery status, and company policies.
- Handle customer complaints professionally and take appropriate steps to resolve issues within the required timeframe.
- Coordinate customer appointments with the relevant departments, branches, doctors, or service teams when required.
- Follow up with customers regarding eye examinations, spectacles, contact lenses, orders, deliveries, repairs, and other services.
- Maintain accurate records of customer inquiries, complaints, feedback, orders, and follow-up activities.
- Coordinate with Sales, Marketing, Operations, Branch, Optical, Accounts, and other relevant departments to resolve customer-related issues.
- Ensure timely communication with customers regarding order status, product availability, delivery schedules, and service updates.
- Collect customer feedback and identify recurring issues or service gaps and report them to the concerned supervisor/management.
- Maintain a professional, polite, and customer-friendly attitude during all interactions.
- Promote customer retention by maintaining good relationships with existing customers and providing appropriate after-sales support.
- Assist customers with product information related to optical frames, lenses, sunglasses, contact lenses, and other optical products, within the scope of assigned responsibilities.
- Support promotional campaigns by communicating offers, discounts, new products, and services to customers as instructed by management.
- Maintain confidentiality of customer information and comply with company policies and procedures.
- Prepare daily/weekly/monthly customer service reports as required by the supervisor or management.
- Escalate unresolved or sensitive customer complaints to the appropriate authority promptly.
- Monitor customer satisfaction and contribute ideas for improving customer service quality.
- Perform any other customer-care-related duties assigned by the management from time to time.
Educational Requirements
- HSC
- Bachelor of Arts (BA)
- Master of Arts (MA)
Experience Requirements
- 2 to 3 years
- The applicants should have experience in the following business area(s): Retail Store, Hospital, Medical Equipment, Group of Companies, Plastic/ Polymer Industry
Additional Job Requirements
- Age 22 to 32 years
- Excellent communication and interpersonal skills.
- Customer-focused and service-oriented attitude.
- Good telephone etiquette.
- Basic computer and MS Office skills.
- Ability to use WhatsApp, email, and social media communication platformsGood problem-solving and complaint-handling skills.
- Ability to work under pressure and meet deadlinesTeamwork and coordination skills.
- Good command of Bangla and English.
Location
Dhaka
Salary Range
Tk. 12000 - 14000
Other Benefits
T/A,Provident fund,Tour allowance,Mobile bill,Over time allowance
Salary Review: Yearly
Festival Bonus: 2
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Oct 29, 2026
Company Information
Company Name:
Fashion Group.
Address: Fashion Tower, 98/6-A, Bara Mogbazar, Dhaka-1217
