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Category : Call Center / Customer care

Job Summary

Published On : Oct 1, 2026
Job Type : Full Time
Job Level :
Experience : At least 1 year
Age : 23 to 30 years
Location : Dhaka
Salary Range:
Negotiable
Application Deadline : Oct 21, 2026

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Jr. Officer / Officer - Call Center

Quality Group

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Job Description / Responsibility

Quality Group is looking for a customer-focused and responsible Jr. Officer / Officer – Call Center to manage customer calls, food orders, inquiries and coordination with the Home Delivery Department.
Responsibilities
Receive and handle incoming customer calls professionally and courteously.
Take and accurately record food orders received through telephone calls.
Verify customer information, order details, delivery address, contact number, and other necessary information.
Forward confirmed orders and relevant customer information to the Home Delivery Department for timely delivery.
Respond to customer inquiries regarding products, prices, availability, offers, delivery status, and related services.
Provide accurate information to customers and coordinate with relevant departments whenever required.
Communicate ongoing promotional offers, discounts and product campaigns to customers and encourage relevant purchases.
Follow up with customers when necessary regarding orders, delivery, product availability or service-related matters.
Receive customer complaints and feedback and coordinate with the concerned department for appropriate resolution.
Maintain proper records of customer calls, orders, inquiries, complaints and follow-up activities.
Ensure a positive customer experience through professional communication and timely response.
Perform other customer service and call center-related duties assigned by the management.

Educational Requirements

Minimum Bachelor’s degree from any recognized university.
Candidates from any discipline may apply.

Experience Requirements

1 to 4 years
The applicants should have experience in the following business area(s): Hotel, Restaurant

Additional Job Requirements

Age 23 to 30 years
Only Female
Excellent verbal communication and interpersonal skills.
Clear, polite, and professional telephone communication.
Good customer handling and problem-solving ability.
Basic computer literacy and proficiency in MS Office.
Ability to accurately record customer orders and information.
Positive attitude, patience, and willingness to work in a customer-focused environment.
Ability to coordinate effectively with internal departments.

Location

Dhaka

Salary Range

Negotiable

Other Benefits

Mobile bill,Gratuity,Insurance,Profit share Salary Review: Yearly Lunch Facilities: Partially Subsidize Festival Bonus: 2 As per company police

Job Source

Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Application Deadline : Oct 21, 2026

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