Job Summary
Published On : Oct 25, 2026
Job Type :
Full Time
Job Level :
Experience : At least 5 years
Age : 30 to 50 years
Location : Dhaka
Salary Range:
Negotiable
Application Deadline : Nov 16, 2026
Front Office Manager (Pre-Opening & Post-Opening)
Quality Hospitality Limited (Q-HOTEL Dhaka)
Job Description / Responsibility
- The incumbent is responsible for directing all front-of-house operations, ensuring exemplary guest service, managing front office staff, enforcing hotel policies, and coordinating seamlessly across departments to achieve high service quality and operational efficiency.
- Job Responsibilities
- Manage shift rosters and staffing for the Front Desk, Concierge, Club Lounge, and Telephone departments.
- Conduct role plays and initial training on Property Management Systems (PMS), SOPs, and hotel policies for all front office associates.
- Observe team service behaviors, providing ongoing feedback and training to continuously improve performance.
- Ensure the Front Desk, Concierge, and lobby areas are kept neat, clean, and welcoming at all times.
- Review daily front office duty reports, Night Audit outputs, registration folios, and cash drops.
- Ensure duty manager shift reports are submitted daily, and downtime/contingency reports are maintained each shift.
- Act as an ambassador for the hotel, handling guest concerns and complaints swiftly, professionally, and personally.
- Ensure the team engages proactively with guests at check-in, check-out, and throughout the lobby and hotel premises.
- Be highly visible and interact regularly with guests to gather feedback on product, service, and satisfaction.
- Review guest comment cards and survey results, sharing findings with the team and ensuring corrective action.
- Ensure special requests are handled prior to guest arrival, and arrival rooms are inspected jointly with the Executive Housekeeper.
- Categorize arriving guests by VIP tiers and ensure arrival amenities are placed accordingly.
- Ensure post-check-in courtesy calls are made and recorded, and guests celebrating special occasions receive recognition per the VIP tier policy.
- Ensure guests depart with a positive impression and are encouraged to leave a review; follow up with post-departure correspondence.
- Check outstanding guest balances daily and produce a credit limit/high-balance report for General Manager approval.
- Maintain guest profiles diligently, including nationality, birth date, and special preferences.
- Ensure the front desk team utilizes PMS features such as traces, alerts, and no-post functions effectively.
- Enforce cash, city ledger, and credit card policies, verifying banking and deposits at shift end.
- Maintain the RFID key movement log, inventory, and access card security.
- Maintain close coordination with Housekeeping and Engineering/Maintenance on room readiness and defects.
- Participate in the recruitment and onboarding of departmental employees, including induction into hotel standards.
- Conduct regular departmental briefings, meetings, and training sessions.
- Ensure all employees maintain impeccable grooming and uniform standards throughout their shifts.
- Attend the daily GM briefing/debriefing and share relevant departmental updates.
- Support performance appraisals, coaching, and initiatives that improve employee engagement and retention.
- Undertake any other duties reasonably assigned by management.
Educational Requirements
- Diploma or Bachelor’s degree in Tourism and Hospitality Management or a related field.
Experience Requirements
- 5 to 10 years
- The applicants should have experience in the following business area(s): Hotel
Additional Job Requirements
- Age 30 to 50 years
- Strong command of MS Office applications (Excel, PowerPoint, Word).
- Working knowledge of hotel systems/PMS (e.g., Opera, Fidelio).
- Strong organizational skills and acute attention to detail.
- Excellent public relations, interpersonal, and guest relations skills.
- Excellent communication and complaint-resolution skills.
- Ability to work under pressure and meet deadlines and targets.
- Result-oriented, hands-on approach, with the ability to lead, coach, and mentor a team.
- Flexible availability on call as per business demands and as requested by management.
- Well-groomed, professional, and guest-focused team player.
Location
Dhaka
Salary Range
Negotiable
Other Benefits
Gratuity,Insurance
Salary Review: Yearly
Festival Bonus: 2
As Per Hotel Policy.
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Nov 16, 2026
Company Information
Company Name:
Quality Hospitality Limited (Q-HOTEL Dhaka)
Address: Plot-C11, Block-A, Shornali Abason, Swadesh, Purbachal Express Way, Barua, Khilkhet, Dhaka-1229
Web:
https://qfl.com.bd/quality-hospitality-limited/
