Job Summary
Published On : Oct 29, 2026
Job Type :
Full Time
Job Level :
Experience : At least 3 years
Location : Anywhere in Bangladesh
Salary Range:
Negotiable
Application Deadline : Nov 26, 2026
Project Manager - E-commerce & Retail Operations
NAJUS MSME - NATUNATTA BOUTIQUE & HANDICRAFT
Job Description / Responsibility
- Job Summary:-
- We are looking for a dynamic and result-driven Project Manager – E-commerce & Retail Operations to lead the complete online and offline operations of two growing businesses: NAJUS MSME (najus-msme.com), a verified multi-vendor marketplace for Bangladeshi small and medium enterprises, and Natunatta Boutique & Handicraft (natunatta.com), a lifestyle brand known for eco-print clothing and handcrafted products. The ideal candidate will manage both e-commerce platforms, marketplace vendors and agents, retail and fair operations, order fulfilment, and online-offline integration, while driving sales growth and a seamless customer experience.
- Key Responsibilities:-
- E-commerce Platform Management
- Manage day-to-day operations of najus-msme.com and natunatta.com, ensuring product listings, prices, images, and descriptions are accurate and up to date.
- Monitor website performance, checkout flow, and payment gateways; identify issues and coordinate fixes with the technology partner.
- Plan and implement website improvements, including new features, landing pages, and SEO, in coordination with the marketing and tech teams.
- Marketplace Operations (NAJUS MSME)
- Lead vendor onboarding, verification, and package management, and maintain strong vendor relationships.
- Develop and manage the sales agent network, including registration, performance tracking, and commission structures.
- Oversee vendor and agent wallets, payouts, and withdrawal reconciliation in coordination with Accounts.
- Ensure compliance with marketplace pricing policies and product quality standards.
- Retail, Showroom & Fair Operations (Natunatta)
- Manage the product display centre and offline sales operations.
- Plan and execute participation in local and international fairs and exhibitions, including stock, stall setup, staffing, and sales reporting.
- Manage the gift card programme, including sales, redemption, and tracking.
- Online-Offline Integration
- Maintain a single, accurate inventory across the websites, display centre, and fairs to prevent overselling or stock-outs.
- Ensure consistent pricing, offers, and gift card usage across all online and offline channels.
- Ensure all offline sales and customer data are properly recorded in the system.
- Order Fulfilment & Customer Service
- Oversee order processing, Cash on Delivery and mobile payments (e.g., bKash), and coordination with courier partners.
- Manage returns, refunds, and customer complaints within defined service timelines.
- Monitor customer reviews and feedback to continuously improve service quality.
- Marketing & Sales Growth
- Work with the marketing team and agency on campaign calendars, social media, promotions, and seasonal sales (Eid, Puja, Pohela Boishakh, etc.).
- Track campaign performance and implement strategies to increase traffic, conversion, and repeat customers.
- Reporting, Planning & Team Management
- Prepare weekly and monthly reports on sales, orders, conversion rate, average order value, returns, vendor growth, and agent performance.
- Supervise and guide the operations team (data entry, packaging, and customer support), set timelines, and develop SOPs.
- Support planning and execution of the annual NAJUS MSME Fair and other brand events.
Educational Requirements
- Bachelor`s or Master`s degree in Business Administration, Marketing, E-commerce, Computer Science, or a related discipline from a reputed university.
- Professional certification in project management, digital marketing, or e-commerce will be considered an added advantage.
Experience Requirements
- 3 to 5 years
- The applicants should have experience in the following business area(s): NGO
Additional Job Requirements
- Experience :
- Minimum 3 to 5 years of experience in e-commerce operations, marketplace management, or retail project management.
- Experience with a multi-vendor marketplace, fashion or lifestyle brand, or Bangladeshi e-commerce platform will be strongly preferred.
- Proven track record of managing both online and offline sales channels.
- Skills & Competencies:
- Hands-on experience with e-commerce CMS/admin panels (WooCommerce, Shopify, or custom platforms).
- Strong knowledge of order management, inventory control, courier integration, and digital payment systems in Bangladesh.
- Advanced proficiency in MS Excel / Google Sheets for data analysis and reporting.
- Familiarity with project management tools (e.g., Trello, Asana, ClickUp).
- Basic understanding of digital marketing, SEO, and social media commerce.
- Excellent communication, negotiation, and coordination skills in both Bangla and English.
- Strong leadership, problem-solving, and decision-making abilities.
- Personal Attributes:
- Result-oriented, proactive, and highly organized.
- Able to manage multiple projects and deadlines under pressure.
- Customer-focused with strong attention to detail.
- Willing to travel for fairs, vendor visits, and events when required.
- Honest, professional, and able to maintain confidentiality of business information.
Location
Anywhere in Bangladesh
Salary Range
Negotiable
Other Benefits
Salary: Negotiable (based on experience and skills).
Two annual festival bonuses.
Partially subsidized lunch facility at the corporate headquarters.
Mobile bill allowance.
Regular performance-based salary reviews.
Opportunity to lead and grow two fast-growing e-commerce and lifestyle brands.
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Nov 26, 2026
Company Information
Company Name:
NAJUS MSME - NATUNATTA BOUTIQUE & HANDICRAFT
Address: Anywhere in Bangladesh
