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Category : General Management / Admin

Job Summary

Published On : Nov 4, 2026
No. of Vacancies : 04
Job Type : Full Time
Job Level :
Experience : At least 1 year
Age : 25 to 40 years
Location : Dhaka
Salary Range:
Tk. 20000
Application Deadline : Dec 3, 2026

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Call Center Operation Manager

Promise Group

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No. of Vacancies

Job Description / Responsibility

We are looking for experienced, responsible, and performance-driven Call Center Operation Managers to lead and manage our Local & International Call Center Operations.
Key Responsibilities
Manage day-to-day local and international call center operations
Supervise inbound and outbound call activities
Lead, monitor, and motivate call center executives and team leaders
Ensure call quality, productivity, discipline, and target achievement
Develop and implement calling scripts, SOPs, and operational processes
Monitor call volume, response rate, conversion, and overall team performance
Handle customer communication, escalation, and service-related issues
Coordinate lead distribution and follow-up activities
Manage international client/customer communication professionally
Monitor attendance, shift management, roster, and workforce utilization
Conduct regular coaching, feedback, and performance improvement sessions
Prepare daily, weekly, and monthly operational reports
Maintain call center KPIs, quality standards, and service levels
Coordinate with Sales, Marketing, Customer Support, and Management teams
Identify operational gaps and implement improvement strategies
Take ownership of overall call center performance and team results
We are looking for candidates who can independently manage call center operations, maintain service quality, improve team productivity, and take full responsibility for achieving operational goals.

Educational Requirements

Bachelor/Honors

Experience Requirements

1 to 5 years
The applicants should have experience in the following business area(s): Training Institutes, Group of Companies, Call Center
Freshers are also encouraged to apply.

Additional Job Requirements

Age 25 to 40 years

Location

Dhaka

Salary Range

Tk. 20000

Job Source

Bdjobs.com.bd Online Job Posting

Send your CV to hr.elaeltdcareer@gmail.com or Click here to Email CV from MY BDJOBS.com.bd account.

Applicant must enclose his/her Photograph with CV.

Application Deadline : Dec 3, 2026

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