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Category : General Management / Admin

Job Summary

Published On : Nov 4, 2026
No. of Vacancies : 01
Job Type : Full Time
Job Level :
Experience : At least 10 year
Age : 35 to 40 years
Location : Gazipur
Salary Range:
Tk. 60000 - 65000
Application Deadline : Nov 22, 2026

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Assistant Manager - Customer Care

G-LOCS DHAKA LTD.

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No. of Vacancies

Job Description / Responsibility

Respond to Customer queries and requirements (Via Email and Phone) in a timely manner.
Ensure Champion customer needs and best service experience.
Process Orders, Provide Invoice, Share Layouts on time to Customers.
Proper order management, share order status / Delivery information to customers.
Coordinate with Operation team (R&D, PPC, PD, QC) and other departments on Production and delivery of Samples and Goods on time.
Handle Customer complaints according to the company procedures and service standard.
Update new customers regarding Sample and BULK order placing, Company knowledge and information.
Provide Suggestion to the R&D, PPC and MFG team on the improvement of current development and order / process / operation flow to increase efficiency.
Provide support to sales team and respond to management needs.
Follow up on-time payments, faster documentation and support commercial / credit team to closed order.
Maintain and take actions to be align with department goal, objectives & KPIs.
Have knowledge of customer garment production lead time, product lines etc.
Visit customers whenever require and critical issues resolution.
Strategic Leadership & Process Standardisation.
End-to-End Order & Sampling Tracking.
Key Account Management & Retention.
Technical Conflict & Quality Escalation Resolution.
Team Mentorship & Development.

Educational Requirements

Master of Business Administration (MBA)

Experience Requirements

10 to 11 years
The applicants should have experience in the following business area(s): Garments Accessories

Additional Job Requirements

Age 35 to 40 years
Gain practical knowledge of RFID machines, operating procedures, machine settings, production capacity, and basic troubleshooting.
Understand and coordinate the complete RFID production process, from order receipt and data verification to printing, encoding, quality inspection, packing, and final delivery.
Develop a clear understanding of the RFID system, including order processing, data management, encoding, and delivery procedures.
Ensure RFID data accuracy, order quantity verification, quality compliance, and proper production records to minimize errors and wastage

Location

Gazipur

Salary Range

Tk. 60000 - 65000

Job Source

Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Application Deadline : Nov 22, 2026

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